VoIP 
VoIP Troubleshooting Checklist
Voice over IP is very robust and reliable when set up properly. There are only four key areas to set up and check for issues. I have compiled the below list as things to check when an issue occurs. All of the steps are pretty basic and are known by every VoIP professional; however, it is handy to have to show a non-technical person or somebody who …
My Review of Digium
In a previous post, I mentioned that we switched to Digium Switchvox. Here are some features I really enjoy.
An extension has access to everything
There are no receptionist licenses. There are no addons for basic features such as faxing or voicemail. There is no confusion when it comes to d…
VoIP implementation and tests
In 2014, we decided to transition from a Mitel sx200 to a VoIP solution. We researched Cisco UM, Mitel, Lync, Shoretel, Avaya, Digium, a few hosted solutions, and a few Asterisk clones. I was one of three who sat through several presentations of the same features of every single phone system. Two weeks into this process, we narrowe…